/* ==========================================================================
   Kovtel design system - layered on top of Bootstrap 5.3
   Tokens flip with [data-bs-theme="dark"] so every page supports dark mode.
   ========================================================================== */

:root,
[data-bs-theme="light"] {
    --cd-bg: #f5f6fa;
    --cd-surface: #ffffff;
    --cd-surface-2: #f8fafc;
    --cd-surface-3: #f1f5f9;
    --cd-sidebar: #ffffff;
    --cd-border: #e8eaf0;
    --cd-border-strong: #d5d9e2;
    --cd-text: #0f172a;
    --cd-text-2: #475569;
    --cd-text-3: #64748b;

    /* primary buttons use the brand indigo; green = call, red = hang up */
    --cd-btn: #4f46e5;
    --cd-btn-hover: #4338ca;
    --cd-btn-text: #ffffff;

    --cd-primary: #4f46e5;
    --cd-primary-hover: #4338ca;
    --cd-primary-soft: #eef0ff;
    --cd-primary-text: #4338ca;
    --cd-primary-ring: rgba(79, 70, 229, .18);

    --cd-success: #16a34a; --cd-success-soft: #ecfdf3; --cd-success-text: #067647;
    --cd-warning: #d97706; --cd-warning-soft: #fffaeb; --cd-warning-text: #b54708;
    --cd-danger:  #dc2626; --cd-danger-soft:  #fef3f2; --cd-danger-text:  #b42318;
    --cd-info:    #0891b2; --cd-info-soft:    #ecfdff; --cd-info-text:    #0e7090;
    --cd-neutral-soft: #f2f4f7; --cd-neutral-text: #475467;

    --cd-shadow-xs: 0 1px 2px rgba(16, 24, 40, .05);
    --cd-shadow-sm: 0 1px 3px rgba(16, 24, 40, .08), 0 1px 2px rgba(16, 24, 40, .04);
    --cd-shadow-md: 0 12px 24px -8px rgba(16, 24, 40, .12), 0 4px 8px -4px rgba(16, 24, 40, .06);
    --cd-shadow-lg: 0 28px 56px -20px rgba(16, 24, 40, .28);

    --cd-radius-sm: 8px;
    --cd-radius: 12px;
    --cd-radius-lg: 16px;

    --cd-sidebar-w: 260px;
    --cd-sidebar-w-collapsed: 72px;
    --cd-topbar-h: 60px;
    --cd-chart-grid: #f0f2f5;
}

[data-bs-theme="dark"] {
    --cd-bg: #07080c;
    --cd-surface: #0f1117;
    --cd-surface-2: #141620;
    --cd-surface-3: #1a1d29;
    --cd-sidebar: transparent;
    --cd-border: #1e2130;
    --cd-border-strong: #2b2f42;
    --cd-text: #f3f4f8;
    --cd-text-2: #a4aabb;
    --cd-text-3: #6b7189;

    --cd-btn: #6366f1;
    --cd-btn-hover: #7174f5;
    --cd-btn-text: #ffffff;

    --cd-primary: #818cf8;
    --cd-primary-hover: #a5b4fc;
    --cd-primary-soft: rgba(129, 140, 248, .14);
    --cd-primary-text: #b4bcff;
    --cd-primary-ring: rgba(129, 140, 248, .32);

    --cd-success: #22c55e; --cd-success-soft: rgba(34, 197, 94, .12);  --cd-success-text: #5ee39a;
    --cd-warning: #f59e0b; --cd-warning-soft: rgba(245, 158, 11, .12); --cd-warning-text: #fbbf5c;
    --cd-danger:  #f43f5e; --cd-danger-soft:  rgba(244, 63, 94, .13);  --cd-danger-text:  #fb8aa0;
    --cd-info:    #22d3ee; --cd-info-soft:    rgba(34, 211, 238, .11); --cd-info-text:    #6ee4f5;
    --cd-neutral-soft: rgba(148, 156, 190, .1); --cd-neutral-text: #b9bfd2;

    /* glass */
    --cd-glass: linear-gradient(180deg, rgba(255, 255, 255, .045), rgba(255, 255, 255, .015));
    --cd-glass-edge: rgba(255, 255, 255, .07);
    --cd-glass-hi: inset 0 1px 0 rgba(255, 255, 255, .05);

    --cd-shadow-xs: 0 1px 2px rgba(0, 0, 0, .5);
    --cd-shadow-sm: 0 2px 6px rgba(0, 0, 0, .5);
    --cd-shadow-md: 0 18px 40px -12px rgba(0, 0, 0, .7);
    --cd-shadow-lg: 0 32px 64px -20px rgba(0, 0, 0, .85);
    --cd-chart-grid: rgba(255, 255, 255, .06);
}
[data-bs-theme="dark"] { --bs-primary-rgb: 129, 140, 248; --bs-link-color-rgb: 180, 188, 255; }

html { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }
body { background: var(--cd-bg); color: var(--cd-text); font-feature-settings: "cv11", "ss01"; letter-spacing: -.003em; }
a { text-decoration: none; }
code { color: var(--cd-primary-text); background: var(--cd-primary-soft); padding: .1rem .35rem; border-radius: 6px; font-size: .82em; }
.text-muted { color: var(--cd-text-3) !important; }
.tabular { font-variant-numeric: tabular-nums; }
::selection { background: var(--cd-primary-ring); }

/* ==========================================================================
   App shell
   ========================================================================== */
.app { display: flex; min-height: 100vh; }

.app-sidebar {
    width: var(--cd-sidebar-w); background: var(--cd-sidebar); border-right: 1px solid var(--cd-border);
    position: fixed; inset: 0 auto 0 0; z-index: 1040; display: flex; flex-direction: column;
    transition: width .2s ease, transform .25s ease;
}
.app-brand { height: var(--cd-topbar-h); display: flex; align-items: center; gap: .65rem; padding: 0 1.1rem; flex: none; }
.app-brand-mark {
    width: 32px; height: 32px; border-radius: 9px; flex: none; display: grid; place-items: center; color: #fff; font-size: .95rem;
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 50%, #0ea5e9 100%);
    box-shadow: 0 6px 14px -6px rgba(79, 70, 229, .7), inset 0 1px 0 rgba(255, 255, 255, .25);
}
.app-brand-name { font-weight: 700; font-size: 1rem; letter-spacing: -.02em; color: var(--cd-text); white-space: nowrap; }
.app-brand-tag {
    font-size: .62rem; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: var(--cd-primary-text);
    background: var(--cd-primary-soft); padding: .15rem .4rem; border-radius: 5px; margin-left: auto; white-space: nowrap;
}

.app-quick { padding: .25rem .85rem .5rem; flex: none; }
.app-quick .btn { width: 100%; justify-content: center; }

.app-nav { flex: 1; overflow-y: auto; padding: .35rem .7rem 1rem; }
.app-nav-label {
    font-size: .68rem; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--cd-text-3);
    padding: 1rem .65rem .4rem; white-space: nowrap;
}
.app-nav a {
    position: relative; display: flex; align-items: center; gap: .7rem; padding: .5rem .65rem; margin: 1px 0; border-radius: var(--cd-radius-sm);
    color: var(--cd-text-2); font-weight: 500; font-size: .875rem; white-space: nowrap; transition: background .12s, color .12s;
}
.app-nav a i { font-size: 1.05rem; width: 1.2rem; text-align: center; flex: none; color: var(--cd-text-3); transition: color .12s; }
.app-nav a:hover { background: var(--cd-surface-3); color: var(--cd-text); }
.app-nav a:hover i { color: var(--cd-text-2); }
.app-nav a.active { background: var(--cd-surface-3); color: var(--cd-text); font-weight: 600; }
.app-nav a.active i { color: var(--cd-text); }
.app-nav a.active::before { content: ""; position: absolute; left: -.7rem; top: 22%; bottom: 22%; width: 3px; border-radius: 0 3px 3px 0; background: var(--cd-text); }

.app-sidebar-foot { padding: .75rem; border-top: 1px solid var(--cd-border); flex: none; }
.license-card {
    border: 1px solid var(--cd-border); background: var(--cd-surface); border-radius: var(--cd-radius); padding: .75rem .8rem;
    box-shadow: var(--cd-shadow-xs);
}
.license-card .lc-top { display: flex; align-items: center; justify-content: space-between; gap: .5rem; font-size: .78rem; font-weight: 600; color: var(--cd-text); }
.license-card .lc-sub { font-size: .74rem; color: var(--cd-text-3); margin-top: .2rem; }
.license-card .lc-bar { height: 4px; border-radius: 4px; background: var(--cd-surface-3); margin-top: .55rem; overflow: hidden; }
.license-card .lc-bar span { display: block; height: 100%; border-radius: 4px; background: var(--cd-success); }
.license-card.is-warn .lc-bar span { background: var(--cd-warning); }

.app-sidebar-user { display: flex; align-items: center; gap: .65rem; padding: .35rem .3rem; }
.app-sidebar-user .meta { min-width: 0; line-height: 1.25; }
.app-sidebar-user .meta strong { display: block; font-size: .82rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.app-sidebar-user .meta small { display: block; font-size: .74rem; color: var(--cd-text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

.app-main { flex: 1; min-width: 0; margin-left: var(--cd-sidebar-w); display: flex; flex-direction: column; transition: margin-left .2s ease; }

.app-topbar {
    height: var(--cd-topbar-h); position: sticky; top: 0; z-index: 1030; display: flex; align-items: center; gap: .75rem; padding: 0 1.5rem;
    background: color-mix(in srgb, var(--cd-surface) 88%, transparent); backdrop-filter: saturate(180%) blur(10px);
    border-bottom: 1px solid var(--cd-border);
}
.app-crumbs { display: flex; align-items: center; gap: .45rem; font-size: .85rem; color: var(--cd-text-3); min-width: 0; }
.app-crumbs strong { color: var(--cd-text); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.app-crumbs .sep { color: var(--cd-border-strong); }
.app-topbar-right { margin-left: auto; display: flex; align-items: center; gap: .4rem; }

.app-content { flex: 1; padding: 1.75rem 2rem 2.5rem; width: 100%; }

.page-header { display: flex; align-items: flex-end; justify-content: space-between; gap: 1rem; flex-wrap: wrap; margin-bottom: 1.5rem; }
.page-header h1 { font-size: 1.5rem; font-weight: 700; letter-spacing: -.025em; margin: 0; color: var(--cd-text); }
.page-header p { margin: .3rem 0 0; color: var(--cd-text-2); font-size: .9rem; }
.page-actions { display: flex; align-items: center; gap: .5rem; flex-wrap: wrap; }

.app-backdrop { display: none; }

/* collapsed rail (desktop) */
@media (min-width: 992px) {
    [data-sidebar="collapsed"] .app-sidebar { width: var(--cd-sidebar-w-collapsed); }
    [data-sidebar="collapsed"] .app-main { margin-left: var(--cd-sidebar-w-collapsed); }
    [data-sidebar="collapsed"] .app-brand { justify-content: center; padding: 0; }
    [data-sidebar="collapsed"] .app-brand-name,
    [data-sidebar="collapsed"] .app-brand-tag,
    [data-sidebar="collapsed"] .app-nav-label,
    [data-sidebar="collapsed"] .license-card,
    [data-sidebar="collapsed"] .app-sidebar-user .meta { display: none; }
    [data-sidebar="collapsed"] .app-nav { padding-inline: .9rem; }
    [data-sidebar="collapsed"] .app-nav-label { display: block; height: 1rem; padding: 0; font-size: 0; }
    [data-sidebar="collapsed"] .app-nav a { justify-content: center; padding: .6rem 0; }
    [data-sidebar="collapsed"] .app-quick { padding-inline: .9rem; }
    [data-sidebar="collapsed"] .app-sidebar-user { justify-content: center; }

    /* hover labels for the icon rail */
    [data-sidebar="collapsed"] .app-nav { overflow: visible; }
    [data-sidebar="collapsed"] .app-nav a .nav-label {
        position: absolute; left: calc(100% + 14px); top: 50%; z-index: 1060; transform: translate(-6px, -50%);
        padding: .4rem .65rem; border-radius: 8px; font-size: .8rem; font-weight: 600; line-height: 1.2; white-space: nowrap;
        color: var(--cd-text); background: var(--cd-surface); border: 1px solid var(--cd-border-strong); box-shadow: var(--cd-shadow-md);
        opacity: 0; visibility: hidden; pointer-events: none; transition: opacity .12s ease, transform .12s ease, visibility .12s;
    }
    [data-sidebar="collapsed"] .app-nav a .nav-label::before {
        content: ""; position: absolute; left: -5px; top: 50%; width: 8px; height: 8px; transform: translateY(-50%) rotate(45deg);
        background: inherit; border-left: 1px solid var(--cd-border-strong); border-bottom: 1px solid var(--cd-border-strong);
    }
    [data-sidebar="collapsed"] .app-nav a:hover .nav-label, [data-sidebar="collapsed"] .app-nav a:focus-visible .nav-label {
        opacity: 1; visibility: visible; transform: translate(0, -50%);
    }
}

@media (max-width: 991.98px) {
    .app-sidebar { transform: translateX(-100%); box-shadow: var(--cd-shadow-lg); }
    .app-sidebar.open { transform: translateX(0); }
    .app-main { margin-left: 0; }
    .app-backdrop.show { display: block; position: fixed; inset: 0; background: rgba(8, 11, 18, .5); z-index: 1035; }
    .app-topbar { padding: 0 1rem; }
    .app-content { padding: 1.25rem 1rem 2rem; }
}

/* ==========================================================================
   Primitives
   ========================================================================== */
.avatar {
    width: 34px; height: 34px; border-radius: 50%; flex: none; display: grid; place-items: center; font-weight: 600; font-size: .78rem; color: #fff;
    background: linear-gradient(135deg, #475467, #1d2939); letter-spacing: .02em;
}
.avatar-sm { width: 28px; height: 28px; font-size: .68rem; }
.avatar-lg { width: 44px; height: 44px; font-size: .9rem; }

.icon-btn {
    width: 36px; height: 36px; border-radius: var(--cd-radius-sm); border: 1px solid transparent; background: transparent; color: var(--cd-text-2);
    display: inline-grid; place-items: center; font-size: 1.05rem; cursor: pointer; transition: background .12s, color .12s, border-color .12s;
}
.icon-btn:hover { background: var(--cd-surface-3); color: var(--cd-text); }
.icon-btn.bordered { border-color: var(--cd-border); background: var(--cd-surface); }

.icon-tile {
    width: 40px; height: 40px; border-radius: 10px; flex: none; display: grid; place-items: center; font-size: 1.1rem;
    background: var(--cd-primary-soft); color: var(--cd-primary);
}
.icon-tile.sm { width: 32px; height: 32px; border-radius: 8px; font-size: .92rem; }
.tone-primary { background: var(--cd-primary-soft); color: var(--cd-primary-text); }
.tone-success { background: var(--cd-success-soft); color: var(--cd-success-text); }
.tone-warning { background: var(--cd-warning-soft); color: var(--cd-warning-text); }
.tone-danger  { background: var(--cd-danger-soft);  color: var(--cd-danger-text); }
.tone-info    { background: var(--cd-info-soft);    color: var(--cd-info-text); }
.tone-neutral { background: var(--cd-neutral-soft); color: var(--cd-neutral-text); }

/* status pill with dot - use: <span class="status status-success">answered</span> */
.status {
    display: inline-flex; align-items: center; gap: .4rem; font-size: .74rem; font-weight: 600; line-height: 1; white-space: nowrap;
    padding: .32rem .6rem .32rem .5rem; border-radius: 999px;
    background: var(--cd-neutral-soft); color: var(--cd-neutral-text);
}
.status::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; flex: none; }
.status-success { background: var(--cd-success-soft); color: var(--cd-success-text); }
.status-warning { background: var(--cd-warning-soft); color: var(--cd-warning-text); }
.status-danger  { background: var(--cd-danger-soft);  color: var(--cd-danger-text); }
.status-info    { background: var(--cd-info-soft);    color: var(--cd-info-text); }
.status-primary { background: var(--cd-primary-soft); color: var(--cd-primary-text); }
.status-secondary { background: var(--cd-neutral-soft); color: var(--cd-neutral-text); }
.status.no-dot::before { display: none; }

/* direction chip for call type */
.dir { display: inline-flex; align-items: center; gap: .4rem; font-size: .82rem; font-weight: 500; color: var(--cd-text-2); text-transform: capitalize; }
.dir i { width: 24px; height: 24px; border-radius: 7px; display: grid; place-items: center; font-size: .78rem; }
.dir.out i { background: var(--cd-primary-soft); color: var(--cd-primary-text); }
.dir.in i  { background: var(--cd-info-soft); color: var(--cd-info-text); }

.badge { font-weight: 600; padding: .35em .6em; border-radius: 6px; }

.kbd { font: 600 .7rem/1 ui-monospace, SFMono-Regular, Menlo, monospace; padding: .2rem .4rem; border-radius: 5px; border: 1px solid var(--cd-border); background: var(--cd-surface-2); color: var(--cd-text-2); }

/* ==========================================================================
   Cards & panels
   ========================================================================== */
.card {
    --bs-card-bg: var(--cd-surface); --bs-card-border-color: var(--cd-border); --bs-card-border-radius: var(--cd-radius-lg);
    --bs-card-inner-border-radius: calc(var(--cd-radius-lg) - 1px); --bs-card-cap-bg: transparent; --bs-card-spacer-x: 1.25rem;
    box-shadow: var(--cd-shadow-xs);
}
.card-header {
    display: flex; align-items: center; justify-content: space-between; gap: .75rem; min-height: 56px;
    padding: .85rem 1.25rem; border-bottom: 1px solid var(--cd-border); background: transparent;
}
.card-title-sm { font-size: .95rem; font-weight: 600; margin: 0; color: var(--cd-text); display: flex; align-items: center; gap: .5rem; }
.card-title-sm i { color: var(--cd-text-3); }
.card-sub { font-size: .8rem; color: var(--cd-text-3); margin: .1rem 0 0; font-weight: 400; }
.card-footer { background: transparent; border-top: 1px solid var(--cd-border); padding: .85rem 1.25rem; }

/* KPI tiles */
.kpi { padding: 1.1rem 1.2rem; height: 100%; display: flex; flex-direction: column; gap: .85rem; transition: border-color .15s, box-shadow .15s; }
.kpi:hover { border-color: var(--cd-border-strong); }
.kpi-head { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.kpi-label { font-size: .8rem; font-weight: 500; color: var(--cd-text-2); }
.kpi-value { font-size: 1.7rem; font-weight: 700; letter-spacing: -.03em; line-height: 1; color: var(--cd-text); font-variant-numeric: tabular-nums; }
.kpi-foot { font-size: .76rem; color: var(--cd-text-3); display: flex; align-items: center; gap: .35rem; margin-top: -.35rem; }
.kpi.flash { animation: kpiflash 1s ease; }
@keyframes kpiflash { 0% { box-shadow: 0 0 0 3px var(--cd-primary-ring); } 100% { box-shadow: var(--cd-shadow-xs); } }

/* key/value lists */
.kv { display: grid; grid-template-columns: minmax(130px, 34%) 1fr; margin: 0; }
.kv > dt, .kv > dd { padding: .8rem 1.25rem; margin: 0; border-bottom: 1px solid var(--cd-border); font-size: .875rem; }
.kv > dt { color: var(--cd-text-3); font-weight: 500; }
.kv > dd { color: var(--cd-text); font-weight: 500; word-break: break-word; }
.kv > dt:nth-last-of-type(1), .kv > dd:last-of-type { border-bottom: 0; }
@media (max-width: 575.98px) { .kv { grid-template-columns: 1fr; } .kv > dt { padding-bottom: 0; border: 0; } }

/* empty state */
.empty {
    text-align: center; padding: 3rem 1.5rem; color: var(--cd-text-3); display: flex; flex-direction: column; align-items: center; gap: .5rem;
}
.empty .empty-icon {
    width: 48px; height: 48px; border-radius: 12px; display: grid; place-items: center; font-size: 1.3rem; margin-bottom: .35rem;
    background: var(--cd-surface-3); color: var(--cd-text-3); border: 1px solid var(--cd-border);
}
.empty strong { color: var(--cd-text); font-weight: 600; font-size: .95rem; }
.empty p { margin: 0; font-size: .85rem; max-width: 40ch; }

/* ==========================================================================
   Tables
   ========================================================================== */
.table {
    --bs-table-bg: transparent; --bs-table-color: var(--cd-text); --bs-table-border-color: var(--cd-border);
    --bs-table-hover-bg: var(--cd-surface-2); --bs-table-hover-color: var(--cd-text); margin: 0;
}
.table > :not(caption) > * > * { padding: .8rem 1rem; border-bottom-color: var(--cd-border); }
.table > :not(caption) > * > *:first-child { padding-left: 1.25rem; }
.table > :not(caption) > * > *:last-child { padding-right: 1.25rem; }
.table thead th {
    background: var(--cd-surface-2); font-size: .72rem; font-weight: 600; letter-spacing: .04em; text-transform: uppercase;
    color: var(--cd-text-3); white-space: nowrap; padding-top: .65rem; padding-bottom: .65rem;
}
.table thead th a { color: inherit; display: inline-flex; align-items: center; gap: .3rem; }
.table thead th a:hover { color: var(--cd-text); }
.table tbody tr { transition: background .1s; }
.table tbody tr:hover > * { background: var(--cd-surface-2); }
.table tbody tr:last-child > * { border-bottom: 0; }
.table .cell-strong { font-weight: 600; color: var(--cd-text); }
.table .cell-mono { font: 500 .78rem/1.2 ui-monospace, SFMono-Regular, Menlo, monospace; color: var(--cd-text-3); }
.table-sm > :not(caption) > * > * { padding: .55rem .75rem; }
.card > .table-responsive:first-child .table thead th:first-child { border-top-left-radius: var(--cd-radius-lg); }
.card > .table-responsive:first-child .table thead th:last-child { border-top-right-radius: var(--cd-radius-lg); }

.row-actions { display: inline-flex; gap: .25rem; align-items: center; justify-content: flex-end; }
.row-actions form { display: inline; margin: 0; }
.row-actions .icon-btn { width: 32px; height: 32px; font-size: .92rem; color: var(--cd-text-3); }
.row-actions .icon-btn:hover { color: var(--cd-text); }
.row-actions .icon-btn.danger:hover { background: var(--cd-danger-soft); color: var(--cd-danger-text); }

.pagination { --bs-pagination-bg: var(--cd-surface); --bs-pagination-border-color: var(--cd-border); --bs-pagination-color: var(--cd-text-2);
    --bs-pagination-active-bg: var(--cd-btn); --bs-pagination-active-color: var(--cd-btn-text); --bs-pagination-active-border-color: var(--cd-btn); --bs-pagination-hover-bg: var(--cd-surface-3);
    --bs-pagination-disabled-bg: var(--cd-surface-2); --bs-pagination-border-radius: var(--cd-radius-sm); margin: 0; font-size: .85rem; }

/* ==========================================================================
   Buttons
   ========================================================================== */
.btn {
    --bs-btn-font-weight: 600; --bs-btn-font-size: .85rem; --bs-btn-padding-y: .5rem; --bs-btn-padding-x: .9rem; --bs-btn-border-radius: var(--cd-radius-sm);
    display: inline-flex; align-items: center; justify-content: center; gap: .4rem; letter-spacing: -.005em;
    transition: background .12s, border-color .12s, color .12s, box-shadow .12s, transform .06s;
}
.btn:active { transform: translateY(1px); }
.btn-sm { --bs-btn-padding-y: .38rem; --bs-btn-padding-x: .7rem; --bs-btn-font-size: .8rem; }
.btn-lg { --bs-btn-padding-y: .7rem; --bs-btn-padding-x: 1.2rem; --bs-btn-font-size: .95rem; }
.btn-primary {
    --bs-btn-bg: var(--cd-btn); --bs-btn-color: var(--cd-btn-text); --bs-btn-border-color: var(--cd-btn);
    --bs-btn-hover-bg: var(--cd-btn-hover); --bs-btn-hover-color: var(--cd-btn-text); --bs-btn-hover-border-color: var(--cd-btn-hover);
    --bs-btn-active-bg: var(--cd-btn-hover); --bs-btn-active-color: var(--cd-btn-text); --bs-btn-active-border-color: var(--cd-btn-hover);
    --bs-btn-disabled-bg: var(--cd-btn); --bs-btn-disabled-color: var(--cd-btn-text); --bs-btn-disabled-border-color: var(--cd-btn);
    --bs-btn-focus-shadow-rgb: 79, 70, 229;
    box-shadow: 0 1px 2px rgba(16, 24, 40, .18), inset 0 1px 0 rgba(255, 255, 255, .08);
}
.btn-primary:hover { box-shadow: 0 8px 18px -10px rgba(16, 24, 40, .55); }
/* call actions are always green - matches the dialer and login */
.btn-call {
    --bs-btn-bg: #16a34a; --bs-btn-color: #fff; --bs-btn-border-color: #16a34a;
    --bs-btn-hover-bg: #15803d; --bs-btn-hover-color: #fff; --bs-btn-hover-border-color: #15803d;
    --bs-btn-active-bg: #15803d; --bs-btn-active-color: #fff; --bs-btn-active-border-color: #15803d;
    box-shadow: 0 6px 14px -8px rgba(22, 163, 74, .9), inset 0 1px 0 rgba(255, 255, 255, .18);
}
.btn-secondary, .btn-light, .btn-outline-secondary {
    --bs-btn-bg: var(--cd-surface); --bs-btn-color: var(--cd-text); --bs-btn-border-color: var(--cd-border);
    --bs-btn-hover-bg: var(--cd-surface-3); --bs-btn-hover-color: var(--cd-text); --bs-btn-hover-border-color: var(--cd-border-strong);
    --bs-btn-active-bg: var(--cd-surface-3); --bs-btn-active-color: var(--cd-text); --bs-btn-active-border-color: var(--cd-border-strong);
    --bs-btn-disabled-bg: var(--cd-surface); --bs-btn-disabled-color: var(--cd-text-3); --bs-btn-disabled-border-color: var(--cd-border);
    box-shadow: var(--cd-shadow-xs);
}
.btn-outline-primary {
    --bs-btn-color: var(--cd-primary-text); --bs-btn-border-color: var(--cd-border); --bs-btn-bg: var(--cd-surface);
    --bs-btn-hover-bg: var(--cd-primary-soft); --bs-btn-hover-color: var(--cd-primary-text); --bs-btn-hover-border-color: var(--cd-primary);
    --bs-btn-active-bg: var(--cd-primary-soft); --bs-btn-active-color: var(--cd-primary-text); --bs-btn-active-border-color: var(--cd-primary);
    box-shadow: var(--cd-shadow-xs);
}
.btn-outline-danger {
    --bs-btn-color: var(--cd-danger-text); --bs-btn-border-color: var(--cd-border); --bs-btn-bg: var(--cd-surface);
    --bs-btn-hover-bg: var(--cd-danger-soft); --bs-btn-hover-color: var(--cd-danger-text); --bs-btn-hover-border-color: var(--cd-danger);
}
.btn-ghost { --bs-btn-color: var(--cd-text-2); --bs-btn-hover-bg: var(--cd-surface-3); --bs-btn-hover-color: var(--cd-text); --bs-btn-border-color: transparent; --bs-btn-hover-border-color: transparent; }
.btn-success { --bs-btn-bg: var(--cd-success); --bs-btn-border-color: var(--cd-success); }
.btn-link { --bs-btn-color: var(--cd-primary-text); --bs-btn-hover-color: var(--cd-primary-hover); --bs-btn-font-weight: 600; text-decoration: none; }
.btn-link:hover { text-decoration: underline; text-underline-offset: 2px; }

/* segmented control (range filters, tabs) */
.seg { display: inline-flex; padding: 3px; gap: 2px; border-radius: 10px; background: var(--cd-surface-3); border: 1px solid var(--cd-border); }
.seg button, .seg a {
    border: 0; background: transparent; color: var(--cd-text-2); font-size: .8rem; font-weight: 600; padding: .38rem .75rem; border-radius: 7px;
    white-space: nowrap; transition: background .12s, color .12s, box-shadow .12s;
}
.seg button:hover, .seg a:hover { color: var(--cd-text); }
.seg .active { background: var(--cd-surface); color: var(--cd-text); box-shadow: var(--cd-shadow-sm); }
.seg { background: var(--cd-surface-3); }
[data-bs-theme="dark"] .seg .active { background: var(--cd-border-strong); }

/* underline tabs */
.nav-tabs { --bs-nav-tabs-border-color: var(--cd-border); --bs-nav-tabs-link-active-bg: transparent; --bs-nav-tabs-link-active-color: var(--cd-text);
    --bs-nav-tabs-link-active-border-color: transparent; gap: 1.25rem; padding: 0 1.25rem; border-bottom: 1px solid var(--cd-border); }
.nav-tabs .nav-link {
    border: 0; border-bottom: 2px solid transparent; margin-bottom: -1px; padding: 1rem 0 .85rem; color: var(--cd-text-3); font-weight: 600; font-size: .86rem;
    display: inline-flex; align-items: center; gap: .4rem; border-radius: 0; background: transparent;
}
.nav-tabs .nav-link:hover { color: var(--cd-text); border-bottom-color: var(--cd-border-strong); }
.nav-tabs .nav-link.active { color: var(--cd-text); border-bottom-color: var(--cd-primary); background: transparent; }

/* ==========================================================================
   Forms
   ========================================================================== */
.form-label { font-size: .82rem; font-weight: 600; color: var(--cd-text); margin-bottom: .4rem; }
.form-text { font-size: .78rem; color: var(--cd-text-3); }
.form-control, .form-select {
    background-color: var(--cd-surface); border: 1px solid var(--cd-border-strong); color: var(--cd-text); border-radius: var(--cd-radius-sm);
    padding: .55rem .8rem; font-size: .875rem; box-shadow: var(--cd-shadow-xs); transition: border-color .12s, box-shadow .12s;
}
.form-control-sm, .form-select-sm { padding: .4rem .65rem; font-size: .82rem; }
.form-control::placeholder { color: var(--cd-text-3); opacity: .85; }
.form-control:focus, .form-select:focus { border-color: var(--cd-primary); box-shadow: 0 0 0 3px var(--cd-primary-ring); background-color: var(--cd-surface); color: var(--cd-text); }
.form-control:disabled, .form-control[readonly] { background-color: var(--cd-surface-2); }
.form-check-input { border-color: var(--cd-border-strong); background-color: var(--cd-surface); }
.form-check-input:checked { background-color: var(--cd-btn); border-color: var(--cd-btn); }
[data-bs-theme="dark"] .form-switch .form-check-input:checked { --bs-form-switch-bg: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='-4 -4 8 8'%3e%3ccircle r='3' fill='%230a0a0b'/%3e%3c/svg%3e"); }
.form-check-input:focus { box-shadow: 0 0 0 3px var(--cd-primary-ring); border-color: var(--cd-primary); }
.form-check-label { font-size: .86rem; color: var(--cd-text-2); }

.input-icon { position: relative; }
.input-icon > i { position: absolute; left: .8rem; top: 50%; transform: translateY(-50%); color: var(--cd-text-3); font-size: .92rem; pointer-events: none; }
.input-icon > .form-control { padding-left: 2.3rem; }
.input-icon > .input-trail { position: absolute; right: .35rem; top: 50%; transform: translateY(-50%); }

.form-section { display: grid; grid-template-columns: minmax(0, 280px) minmax(0, 1fr); gap: 1.5rem 2.5rem; padding: 1.5rem 1.25rem; border-bottom: 1px solid var(--cd-border); }
.form-section:last-child { border-bottom: 0; }
.form-section h3 { font-size: .92rem; font-weight: 600; margin: 0 0 .25rem; color: var(--cd-text); }
.form-section p { font-size: .82rem; color: var(--cd-text-3); margin: 0; }
@media (max-width: 767.98px) { .form-section { grid-template-columns: 1fr; gap: 1rem; } }

.filter-bar { display: flex; flex-wrap: wrap; gap: .6rem; align-items: center; padding: .85rem 1.25rem; border-bottom: 1px solid var(--cd-border); }
.filter-bar .input-icon { flex: 1 1 240px; max-width: 340px; }
.filter-bar .form-select, .filter-bar input[type=date] { width: auto; min-width: 130px; }

/* ==========================================================================
   Overlays: modals, dropdowns, alerts, toasts
   ========================================================================== */
.modal { --bs-modal-bg: var(--cd-surface); --bs-modal-border-color: var(--cd-border); --bs-modal-border-radius: var(--cd-radius-lg);
    --bs-modal-header-border-color: var(--cd-border); --bs-modal-footer-border-color: var(--cd-border); --bs-modal-padding: 1.25rem; }
.modal-content { box-shadow: var(--cd-shadow-lg); }
.modal-header { padding: 1.1rem 1.25rem; }
.modal-title { font-size: 1.02rem; font-weight: 700; letter-spacing: -.01em; }
.modal-footer { padding: .85rem 1.25rem; background: var(--cd-surface-2); border-bottom-left-radius: var(--cd-radius-lg); border-bottom-right-radius: var(--cd-radius-lg); }
.modal-backdrop { --bs-backdrop-bg: #0b0d12; --bs-backdrop-opacity: .45; }

.dropdown-menu {
    --bs-dropdown-bg: var(--cd-surface); --bs-dropdown-border-color: var(--cd-border); --bs-dropdown-border-radius: var(--cd-radius);
    --bs-dropdown-link-color: var(--cd-text-2); --bs-dropdown-link-hover-bg: var(--cd-surface-3); --bs-dropdown-link-hover-color: var(--cd-text);
    --bs-dropdown-link-active-bg: var(--cd-primary-soft); --bs-dropdown-link-active-color: var(--cd-primary-text); --bs-dropdown-divider-bg: var(--cd-border);
    --bs-dropdown-font-size: .86rem; padding: .35rem; box-shadow: var(--cd-shadow-md); min-width: 220px;
}
.dropdown-item { border-radius: 7px; padding: .45rem .65rem; display: flex; align-items: center; gap: .6rem; font-weight: 500; }
.dropdown-item i { color: var(--cd-text-3); width: 1rem; text-align: center; }
.dropdown-item.danger:hover { background: var(--cd-danger-soft); color: var(--cd-danger-text); }
.dropdown-header { padding: .55rem .65rem; }

.alert { border-radius: var(--cd-radius); font-size: .86rem; border: 1px solid; padding: .8rem 1rem; display: flex; gap: .6rem; align-items: flex-start; }
.alert > i { margin-top: .1rem; }
.alert-success { background: var(--cd-success-soft); color: var(--cd-success-text); border-color: color-mix(in srgb, var(--cd-success) 28%, transparent); }
.alert-danger  { background: var(--cd-danger-soft);  color: var(--cd-danger-text);  border-color: color-mix(in srgb, var(--cd-danger) 28%, transparent); }
.alert-warning { background: var(--cd-warning-soft); color: var(--cd-warning-text); border-color: color-mix(in srgb, var(--cd-warning) 28%, transparent); }
.alert-info, .alert-light { background: var(--cd-surface); color: var(--cd-text-2); border-color: var(--cd-border); box-shadow: var(--cd-shadow-xs); }
.alert .btn-close { margin-left: auto; padding: .25rem; font-size: .7rem; position: static; }
.alert-dismissible { padding-right: 1rem; }
.alert a { font-weight: 600; color: inherit; text-decoration: underline; text-underline-offset: 2px; }

.toast-stack { position: fixed; right: 1.25rem; bottom: 1.25rem; display: flex; flex-direction: column; gap: .5rem; z-index: 1080; max-width: 340px; }
.cd-toast {
    background: var(--cd-surface); color: var(--cd-text); border: 1px solid var(--cd-border); border-radius: var(--cd-radius); padding: .7rem .9rem;
    font-size: .84rem; display: flex; gap: .6rem; align-items: flex-start; box-shadow: var(--cd-shadow-md); animation: cd-toast-in .22s ease;
}
.cd-toast i { margin-top: .1rem; }
.cd-toast.ok i { color: var(--cd-success); }
.cd-toast.err i { color: var(--cd-danger); }
.cd-toast.info i { color: var(--cd-primary); }
@keyframes cd-toast-in { from { opacity: 0; transform: translateY(8px) scale(.98); } }

/* accordion (user manual) */
.accordion { --bs-accordion-bg: var(--cd-surface); --bs-accordion-border-color: var(--cd-border); --bs-accordion-border-radius: var(--cd-radius);
    --bs-accordion-inner-border-radius: calc(var(--cd-radius) - 1px); --bs-accordion-btn-color: var(--cd-text); --bs-accordion-active-bg: var(--cd-surface-2);
    --bs-accordion-active-color: var(--cd-text); --bs-accordion-btn-focus-box-shadow: 0 0 0 3px var(--cd-primary-ring); --bs-accordion-color: var(--cd-text-2); }
.accordion-button { font-weight: 600; font-size: .9rem; }

/* live indicator */
.live { display: inline-flex; align-items: center; gap: .5rem; font-size: .8rem; color: var(--cd-text-3); }
.live-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--cd-success); position: relative; flex: none; }
.live-dot::after { content: ""; position: absolute; inset: -4px; border-radius: 50%; border: 2px solid var(--cd-success); opacity: .6; animation: livepulse 1.8s ease-out infinite; }
.live-dot.paused { background: var(--cd-text-3); }
.live-dot.paused::after { animation: none; opacity: 0; }
@keyframes livepulse { 0% { transform: scale(.6); opacity: .7; } 100% { transform: scale(1.9); opacity: 0; } }
.spin-slow { animation: cd-spin 1s linear infinite; display: inline-block; }
@keyframes cd-spin { to { transform: rotate(360deg); } }

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after { animation-duration: .001ms !important; animation-iteration-count: 1 !important; transition-duration: .001ms !important; }
}

/* ==========================================================================
   Dark premium layer - glass cards, brand glow, luminous accents
   ========================================================================== */
[data-bs-theme="dark"] body {
    background:
        radial-gradient(900px 520px at 12% -8%, rgba(99, 102, 241, .16), transparent 62%),
        radial-gradient(760px 460px at 96% -6%, rgba(14, 165, 233, .09), transparent 60%),
        radial-gradient(700px 500px at 60% 110%, rgba(34, 197, 94, .05), transparent 60%),
        var(--cd-bg);
    background-attachment: fixed;
}

/* sidebar floats on the canvas */
[data-bs-theme="dark"] .app-sidebar { background: rgba(7, 8, 12, .55); backdrop-filter: blur(14px); border-right-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .app-brand-mark { box-shadow: 0 0 0 1px rgba(255, 255, 255, .12), 0 8px 24px -6px rgba(99, 102, 241, .9); }
[data-bs-theme="dark"] .app-nav-label { color: #4d5370; }
[data-bs-theme="dark"] .app-nav a { color: #9aa1b8; }
[data-bs-theme="dark"] .app-nav a i { color: #5d6482; }
[data-bs-theme="dark"] .app-nav a:hover { background: rgba(255, 255, 255, .04); color: #fff; }
[data-bs-theme="dark"] .app-nav a.active {
    color: #fff; background: linear-gradient(90deg, rgba(99, 102, 241, .22), rgba(99, 102, 241, .04));
    box-shadow: inset 0 0 0 1px rgba(129, 140, 248, .22);
}
[data-bs-theme="dark"] .app-nav a.active i { color: #a5b4fc; filter: drop-shadow(0 0 6px rgba(129, 140, 248, .6)); }
[data-bs-theme="dark"] .app-nav a.active::before { background: linear-gradient(180deg, #a5b4fc, #6366f1); box-shadow: 0 0 10px rgba(129, 140, 248, .8); }
[data-bs-theme="dark"] .app-sidebar-foot { border-top-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .license-card { background: var(--cd-glass); border-color: var(--cd-glass-edge); box-shadow: var(--cd-glass-hi); }
[data-bs-theme="dark"] .license-card .lc-bar { background: rgba(255, 255, 255, .06); }
[data-bs-theme="dark"] .license-card .lc-bar span { background: linear-gradient(90deg, #22c55e, #4ade80); box-shadow: 0 0 8px rgba(34, 197, 94, .7); }
[data-bs-theme="dark"] .avatar { background: linear-gradient(135deg, #818cf8, #4f46e5); box-shadow: 0 0 0 2px rgba(255, 255, 255, .06); }

[data-bs-theme="dark"] .app-topbar { background: rgba(7, 8, 12, .6); border-bottom-color: var(--cd-glass-edge); }

/* glass cards */
[data-bs-theme="dark"] .card { --bs-card-bg: transparent; background: var(--cd-glass); border-color: var(--cd-glass-edge); box-shadow: var(--cd-glass-hi), 0 20px 40px -24px rgba(0, 0, 0, .8); }
[data-bs-theme="dark"] .card-header, [data-bs-theme="dark"] .card-footer, [data-bs-theme="dark"] .filter-bar { border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .kpi { position: relative; overflow: hidden; }
[data-bs-theme="dark"] .kpi::before {
    content: ""; position: absolute; inset: 0 0 auto; height: 1px;
    background: linear-gradient(90deg, transparent, rgba(165, 180, 252, .45), transparent);
}
[data-bs-theme="dark"] .kpi:hover { border-color: rgba(129, 140, 248, .3); box-shadow: var(--cd-glass-hi), 0 0 0 1px rgba(129, 140, 248, .08), 0 24px 48px -24px rgba(99, 102, 241, .45); }
[data-bs-theme="dark"] .kpi-value { background: linear-gradient(180deg, #fff, #c7cbe0); -webkit-background-clip: text; background-clip: text; color: transparent; }
[data-bs-theme="dark"] .icon-tile { box-shadow: inset 0 0 0 1px rgba(255, 255, 255, .06); }
[data-bs-theme="dark"] .tone-primary { box-shadow: inset 0 0 0 1px rgba(129, 140, 248, .25), 0 0 18px -4px rgba(129, 140, 248, .5); }
[data-bs-theme="dark"] .tone-success { box-shadow: inset 0 0 0 1px rgba(34, 197, 94, .25), 0 0 18px -4px rgba(34, 197, 94, .45); }
[data-bs-theme="dark"] .tone-warning { box-shadow: inset 0 0 0 1px rgba(245, 158, 11, .25), 0 0 18px -4px rgba(245, 158, 11, .4); }
[data-bs-theme="dark"] .tone-danger  { box-shadow: inset 0 0 0 1px rgba(244, 63, 94, .25), 0 0 18px -4px rgba(244, 63, 94, .45); }
[data-bs-theme="dark"] .tone-info    { box-shadow: inset 0 0 0 1px rgba(34, 211, 238, .25), 0 0 18px -4px rgba(34, 211, 238, .4); }

/* tables */
[data-bs-theme="dark"] .table { --bs-table-border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .table > :not(caption) > * > * { border-bottom-color: rgba(255, 255, 255, .05); }
[data-bs-theme="dark"] .table thead th { background: rgba(255, 255, 255, .02); color: #5f6683; }
[data-bs-theme="dark"] .table tbody tr:hover > * { background: rgba(129, 140, 248, .05); }

/* status pills glow */
[data-bs-theme="dark"] .status::before { box-shadow: 0 0 6px currentColor; }
[data-bs-theme="dark"] .status { box-shadow: inset 0 0 0 1px color-mix(in srgb, currentColor 18%, transparent); }

/* buttons */
[data-bs-theme="dark"] .btn-primary {
    background-image: linear-gradient(180deg, #7c7ff7, #5558ee); border-color: rgba(165, 180, 252, .35);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .22), 0 8px 22px -8px rgba(99, 102, 241, .85);
}
[data-bs-theme="dark"] .btn-primary:hover { background-image: linear-gradient(180deg, #8a8dfa, #6164f2); }
[data-bs-theme="dark"] .btn-call { box-shadow: inset 0 1px 0 rgba(255, 255, 255, .22), 0 8px 22px -8px rgba(34, 197, 94, .85); background-image: linear-gradient(180deg, #2fd16b, #16a34a); }
[data-bs-theme="dark"] .btn-secondary, [data-bs-theme="dark"] .btn-light, [data-bs-theme="dark"] .btn-outline-secondary,
[data-bs-theme="dark"] .btn-outline-primary, [data-bs-theme="dark"] .btn-outline-danger {
    --bs-btn-bg: rgba(255, 255, 255, .04); --bs-btn-border-color: rgba(255, 255, 255, .09);
    --bs-btn-hover-bg: rgba(255, 255, 255, .08); --bs-btn-hover-border-color: rgba(255, 255, 255, .16);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .04);
}
[data-bs-theme="dark"] .icon-btn:hover { background: rgba(255, 255, 255, .06); }
[data-bs-theme="dark"] .icon-btn.bordered { background: rgba(255, 255, 255, .04); border-color: rgba(255, 255, 255, .09); }
[data-bs-theme="dark"] .seg { background: rgba(255, 255, 255, .04); border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .seg .active { background: rgba(129, 140, 248, .2); color: #fff; box-shadow: inset 0 0 0 1px rgba(129, 140, 248, .35); }
[data-bs-theme="dark"] .form-check-input:checked { background-color: #6366f1; border-color: #6366f1; }
[data-bs-theme="dark"] .form-switch .form-check-input:checked { --bs-form-switch-bg: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='-4 -4 8 8'%3e%3ccircle r='3' fill='%23fff'/%3e%3c/svg%3e"); }
[data-bs-theme="dark"] .pagination { --bs-pagination-bg: rgba(255, 255, 255, .03); --bs-pagination-border-color: var(--cd-glass-edge); --bs-pagination-active-bg: #6366f1; --bs-pagination-active-border-color: #6366f1; --bs-pagination-active-color: #fff; }

/* inputs */
[data-bs-theme="dark"] .form-control, [data-bs-theme="dark"] .form-select { background-color: rgba(255, 255, 255, .03); border-color: rgba(255, 255, 255, .1); }
[data-bs-theme="dark"] .form-control:focus, [data-bs-theme="dark"] .form-select:focus { background-color: rgba(255, 255, 255, .05); border-color: #818cf8; }
[data-bs-theme="dark"] .form-select option { background: #0f1117; }

/* overlays stay solid for legibility */
[data-bs-theme="dark"] .modal-content { background: #0f1117; border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .modal-footer { background: rgba(255, 255, 255, .02); }
[data-bs-theme="dark"] .modal-backdrop { --bs-backdrop-bg: #000; --bs-backdrop-opacity: .65; }
[data-bs-theme="dark"] .dropdown-menu { --bs-dropdown-bg: #10121a; --bs-dropdown-border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .alert-light, [data-bs-theme="dark"] .alert-info { background: var(--cd-glass); border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .empty .empty-icon { background: rgba(255, 255, 255, .04); border-color: var(--cd-glass-edge); }
[data-bs-theme="dark"] .page-header h1 { background: linear-gradient(180deg, #fff, #c3c8de); -webkit-background-clip: text; background-clip: text; color: transparent; }
[data-bs-theme="dark"][data-sidebar="collapsed"] .app-nav a .nav-label { background: #161925; border-color: rgba(255, 255, 255, .12); color: #fff; }

/* ==========================================================================
   Brand header shell - white tile sidebar + indigo gradient header band,
   white cards floating over the band (approved "Direction C")
   ========================================================================== */
:root, [data-bs-theme="light"] {
    --cd-hero: linear-gradient(120deg, #1e1b4b 0%, #3730a3 45%, #4f46e5 72%, #0ea5e9 100%);
    --cd-card-shadow: 0 30px 60px -34px rgba(30, 27, 75, .32), 0 2px 6px rgba(15, 23, 42, .05);
}
[data-bs-theme="dark"] {
    --cd-hero: linear-gradient(120deg, #0b0a24 0%, #1e1b4b 45%, #312e81 75%, #0c4a6e 100%);
    --cd-card-shadow: 0 30px 60px -30px rgba(0, 0, 0, .8);
}

/* sidebar */
.app-sidebar { background: #ffffff; }
.app-brand { height: auto; padding: 1.3rem 1.3rem 1.35rem; }
.app-brand-logo { width: 34px; height: 34px; border-radius: 10px; object-fit: contain; flex: none; display: block; }
.app-brand-name { font-weight: 800; font-size: 1.06rem; letter-spacing: -.02em; }
.app-nav { padding: .1rem .85rem 1rem; }
.app-nav-sep { height: 1px; background: var(--cd-border); margin: .65rem .55rem; }
.app-nav a { gap: .75rem; padding: .42rem .55rem; margin: 2px 0; border-radius: 11px; color: #475569; font-weight: 500; font-size: .875rem; }
.app-nav a::before, .app-nav a.active::before { display: none; }
.app-nav a .nav-chip {
    width: 30px; height: 30px; border-radius: 9px; flex: none; display: grid; place-items: center;
    background: #f1f5f9; color: #64748b; transition: background .15s, color .15s, box-shadow .15s;
}
.app-nav a .nav-chip i { color: inherit; width: auto; font-size: .92rem; }
.app-nav a:hover { background: #f8fafc; color: #0f172a; }
.app-nav a:hover .nav-chip { background: #e8edf5; color: #334155; }
.app-nav a.active { background: var(--brand-50); color: var(--brand-800); font-weight: 700; box-shadow: none; }
.app-nav a.active .nav-chip { background: linear-gradient(135deg, var(--brand-500), var(--brand-600)); color: #ffffff; box-shadow: 0 6px 14px -6px color-mix(in srgb, var(--brand-600) 75%, transparent); }
.app-sidebar-foot { padding: .85rem 1rem; }
.app-sidebar-user .meta small.warn { color: var(--cd-warning-text); font-weight: 600; }

[data-bs-theme="dark"] .app-nav a .nav-chip { background: rgba(255, 255, 255, .05); color: #8b93ad; }
[data-bs-theme="dark"] .app-nav a:hover .nav-chip { background: rgba(255, 255, 255, .09); color: #e5e7f0; }
[data-bs-theme="dark"] .app-nav a.active .nav-chip { background: linear-gradient(135deg, var(--brand-500), var(--brand-600)); color: #fff; }
[data-bs-theme="dark"] .app-nav-sep { background: var(--cd-glass-edge); }

/* header band */
.app-hero { position: relative; background: var(--cd-hero); color: #ffffff; padding: .9rem 2.25rem 7.25rem; }
.app-hero-bar { display: flex; align-items: center; gap: .4rem; min-height: 40px; }
.app-hero-right { margin-left: auto; display: flex; align-items: center; gap: .35rem; }
.app-hero .icon-btn { color: rgba(255, 255, 255, .78); }
.app-hero .icon-btn:hover { background: rgba(255, 255, 255, .13); color: #ffffff; }
.app-hero .avatar { background: rgba(255, 255, 255, .18); box-shadow: 0 0 0 1px rgba(255, 255, 255, .35); }
.app-hero-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 1rem 1.5rem; flex-wrap: wrap; margin-top: .6rem; }
.app-hero-eyebrow { font-size: .8rem; font-weight: 600; color: var(--brand-soft); }
.app-hero h1 { margin: .15rem 0 0; font-size: 1.9rem; font-weight: 800; letter-spacing: -.03em; color: #ffffff; }
.app-hero-head p { margin: .35rem 0 0; color: var(--brand-soft); font-size: .92rem; }

/* controls placed on the band */
.app-hero .btn-primary {
    --bs-btn-bg: #ffffff; --bs-btn-color: var(--brand-900); --bs-btn-border-color: #ffffff;
    --bs-btn-hover-bg: var(--brand-50); --bs-btn-hover-color: var(--brand-900); --bs-btn-hover-border-color: var(--brand-50);
    --bs-btn-active-bg: var(--brand-100); --bs-btn-active-color: var(--brand-900); --bs-btn-active-border-color: var(--brand-100);
    background-image: none; box-shadow: 0 10px 22px -12px rgba(0, 0, 0, .55);
}
.app-hero .btn-secondary, .app-hero .btn-ghost, .app-hero .btn-outline-secondary {
    --bs-btn-bg: rgba(255, 255, 255, .12); --bs-btn-color: #ffffff; --bs-btn-border-color: rgba(255, 255, 255, .24);
    --bs-btn-hover-bg: rgba(255, 255, 255, .2); --bs-btn-hover-color: #ffffff; --bs-btn-hover-border-color: rgba(255, 255, 255, .36);
    --bs-btn-active-bg: rgba(255, 255, 255, .24); --bs-btn-active-color: #ffffff; box-shadow: none; background-image: none;
}
.app-hero .seg { background: rgba(255, 255, 255, .1); border-color: rgba(255, 255, 255, .18); }
.app-hero .seg button { color: rgba(255, 255, 255, .78); }
.app-hero .seg button:hover { color: #ffffff; }
.app-hero .seg .active { background: #ffffff; color: var(--brand-900); box-shadow: 0 4px 12px -6px rgba(0, 0, 0, .5); }
.app-hero .live, .app-hero .form-check-label { color: var(--brand-soft); }
.app-hero .form-check-input { background-color: rgba(255, 255, 255, .18); border-color: rgba(255, 255, 255, .32); }
.app-hero .form-check-input:checked { background-color: #22c55e; border-color: #22c55e; }

/* stat chips that live inside the band (dialer) */
.hero-chips { display: flex; gap: .9rem; flex-wrap: wrap; margin-top: 1.4rem; }
.hero-chip { flex: 1 1 160px; max-width: 230px; padding: .85rem 1.1rem; border-radius: 14px; background: rgba(255, 255, 255, .1); border: 1px solid rgba(255, 255, 255, .17); }
.hero-chip .k { font-size: .78rem; font-weight: 500; color: var(--brand-soft); display: flex; align-items: center; gap: .4rem; }
.hero-chip .v { font-size: 1.5rem; font-weight: 700; letter-spacing: -.02em; color: #ffffff; margin-top: .1rem; font-variant-numeric: tabular-nums; }
.hero-chip .v small { font-size: .8rem; font-weight: 600; color: #a7f3d0; margin-left: .35rem; letter-spacing: 0; }

/* content floats over the band */
.app-content { position: relative; margin-top: -5.75rem; padding: 0 2.25rem 2.5rem; }
.card { --bs-card-border-radius: 18px; --bs-card-inner-border-radius: 17px; border-color: #eef0f4; box-shadow: var(--cd-card-shadow); }
.card > .table-responsive:first-child .table thead th:first-child { border-top-left-radius: 18px; }
.card > .table-responsive:first-child .table thead th:last-child { border-top-right-radius: 18px; }
.app-content > .alert { box-shadow: var(--cd-card-shadow); }
[data-bs-theme="light"] .status::before { display: none; }
[data-bs-theme="light"] .status { padding: .32rem .65rem; }

@media (max-width: 991.98px) {
    .app-hero { padding: .75rem 1rem 6.5rem; }
    .app-hero h1 { font-size: 1.55rem; }
    .app-content { margin-top: -5rem; padding: 0 1rem 2rem; }
}
@media (min-width: 992px) {
    [data-sidebar="collapsed"] .app-brand { padding: 1.3rem 0; justify-content: center; }
    [data-sidebar="collapsed"] .app-nav { padding-inline: .9rem; }
    [data-sidebar="collapsed"] .app-nav a { justify-content: center; padding: .42rem 0; }
    [data-sidebar="collapsed"] .app-nav-sep { margin-inline: .3rem; }
    [data-sidebar="collapsed"] .app-sidebar-foot { padding-inline: .5rem; }
}
/* cards overlap the header band, so give them a solid base in dark mode */
[data-bs-theme="dark"] .app-content .card { background: linear-gradient(180deg, rgba(255, 255, 255, .035), rgba(255, 255, 255, .012)), #0f1118; }
.license-link { display: block; }
.license-link:hover small { color: var(--cd-primary-text); text-decoration: underline; text-underline-offset: 2px; }
.avatar-img { object-fit: cover; background: var(--cd-surface-3); }

/* ==========================================================================
   Brand colour presets - the --brand-* palettes live in brand.css (shared with
   the public website); here they are mapped onto the app's tokens.
   ========================================================================== */
[data-brand] {
    --cd-btn: var(--brand-600); --cd-btn-hover: var(--brand-700);
    --cd-primary: var(--brand-600); --cd-primary-hover: var(--brand-700); --cd-primary-soft: var(--brand-50); --cd-primary-text: var(--brand-700);
    --cd-primary-ring: color-mix(in srgb, var(--brand-600) 20%, transparent);
    --bs-link-color: var(--brand-700); --bs-link-hover-color: var(--brand-800);
}
[data-bs-theme="dark"][data-brand] {
    --cd-btn: var(--brand-500); --cd-btn-hover: var(--brand-600);
    --cd-primary: var(--brand-500); --cd-primary-hover: var(--brand-100);
    --cd-primary-soft: color-mix(in srgb, var(--brand-500) 16%, transparent); --cd-primary-text: var(--brand-100);
    --cd-primary-ring: color-mix(in srgb, var(--brand-500) 32%, transparent);
    --bs-link-color: var(--brand-100); --bs-link-hover-color: #ffffff;
}
[data-bs-theme="dark"][data-brand] .btn-primary { background-image: linear-gradient(180deg, var(--brand-500), var(--brand-600)); border-color: transparent; }
[data-bs-theme="dark"][data-brand] .app-nav a.active { background: color-mix(in srgb, var(--brand-500) 16%, transparent); box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--brand-500) 28%, transparent); }
[data-bs-theme="dark"][data-brand] .app-nav a.active i { color: var(--brand-100); filter: none; }
[data-bs-theme="dark"][data-brand] .seg .active { background: color-mix(in srgb, var(--brand-500) 22%, transparent); box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--brand-500) 38%, transparent); }
[data-bs-theme="dark"][data-brand] .form-check-input:checked { background-color: var(--brand-500); border-color: var(--brand-500); }
[data-bs-theme="dark"][data-brand] .pagination { --bs-pagination-active-bg: var(--brand-500); --bs-pagination-active-border-color: var(--brand-500); }

/* maintenance flag on the Super Admin's header band */
.maint-flag { display: inline-flex; align-items: center; gap: .45rem; margin-left: .35rem; padding: .32rem .75rem; border-radius: 999px;
    font-size: .78rem; font-weight: 700; color: #422006; background: #fbbf24; box-shadow: 0 6px 16px -8px rgba(251, 191, 36, .9); }
.maint-flag:hover { color: #422006; background: #fcd34d; }

/* announcement popup */
.announce { overflow: hidden; border: 0; }
.announce-band { display: flex; align-items: center; gap: .7rem; padding: 1.1rem 1.4rem; color: #fff; background: var(--cd-hero); }
.announce-success .announce-band { background: linear-gradient(120deg, #064e3b, #059669 65%, #14b8a6); }
.announce-warning .announce-band { background: linear-gradient(120deg, #7c2d12, #ea580c 65%, #f59e0b); }
.announce-icon { width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; font-size: 1.15rem; background: rgba(255, 255, 255, .16); border: 1px solid rgba(255, 255, 255, .25); }
.announce-kicker { font-size: .78rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; }
.announce .modal-body { padding: 1.3rem 1.4rem .6rem; }
.announce-title { font-size: 1.25rem; font-weight: 800; letter-spacing: -.02em; margin: 0 0 .5rem; color: var(--cd-text); }
.announce-body { color: var(--cd-text-2); font-size: .94rem; line-height: 1.6; white-space: pre-line; margin: 0; }
.announce-date { margin-top: .9rem; font-size: .78rem; color: var(--cd-text-3); }
.app-brand-text { display: flex; flex-direction: column; align-items: flex-start; gap: 3px; min-width: 0; line-height: 1.1; }
.app-brand-text .app-brand-tag { margin-left: 0; font-size: .56rem; padding: .12rem .38rem; }
@media (min-width: 992px) { [data-sidebar="collapsed"] .app-brand-text { display: none; } }

/* inline client-side validation messages (public/js/form-validate.js) */
.js-error { display: flex; align-items: flex-start; gap: .35rem; margin-top: .4rem; font-size: .8rem; font-weight: 500; color: var(--cd-danger-text, #b42318); line-height: 1.35; animation: js-error-in .15s ease; }
.js-error i { margin-top: .1rem; }
.form-control.is-invalid, .form-select.is-invalid { border-color: var(--cd-danger, #dc2626) !important; box-shadow: 0 0 0 3px rgba(220, 38, 38, .12) !important; background-image: none; padding-right: .8rem; }
.input-icon.has-error > i, .field-group.has-error > i { color: var(--cd-danger, #dc2626); }
@keyframes js-error-in { from { opacity: 0; transform: translateY(-2px); } }

/* ==========================================================================
   Support chat (customer + Super Admin)
   ========================================================================== */
.support-thread { display: grid; grid-template-columns: minmax(0, 1fr) minmax(280px, 340px); gap: 1.25rem; align-items: start; }
@media (max-width: 991.98px) { .support-thread { grid-template-columns: minmax(0, 1fr); } }
.chat { display: flex; flex-direction: column; height: calc(100vh - 13rem); height: calc(100dvh - 13rem); min-height: 460px; overflow: hidden; }
.chat-scroll { flex: 1; min-height: 0; overflow-y: auto; padding: 1.25rem 1.25rem .5rem; background: var(--cd-surface-2); }
.chat-list { display: flex; flex-direction: column; gap: 1rem; }
.chat-row { display: flex; gap: .65rem; align-items: flex-end; max-width: 82%; }
.chat-row.is-mine { margin-left: auto; flex-direction: row-reverse; }
.chat-avatar { width: 34px; height: 34px; border-radius: 50%; flex: none; display: grid; place-items: center; font-size: .72rem; font-weight: 700;
    color: #fff; background: linear-gradient(135deg, #475467, #1d2939); object-fit: cover; }
.chat-avatar.is-staff { border-radius: 10px; background: var(--cd-surface); object-fit: contain; }
.chat-bubble-wrap { min-width: 0; display: flex; flex-direction: column; }
.chat-row.is-mine .chat-bubble-wrap { align-items: flex-end; }
.chat-meta { display: flex; gap: .5rem; align-items: baseline; font-size: .72rem; color: var(--cd-text-3); margin: 0 .25rem .25rem; }
.chat-meta strong { color: var(--cd-text-2); font-weight: 600; }
.chat-bubble { padding: .65rem .9rem; border-radius: 16px 16px 16px 4px; background: var(--cd-surface); border: 1px solid var(--cd-border);
    color: var(--cd-text); font-size: .9rem; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; box-shadow: var(--cd-shadow-xs); }
.chat-row.is-mine .chat-bubble { background: var(--cd-btn); border-color: transparent; color: #fff; border-radius: 16px 16px 4px 16px; }
.chat-receipt { font-size: .7rem; color: var(--cd-text-3); margin: .2rem .3rem 0; }
.chat-empty { display: flex; flex-direction: column; align-items: center; gap: .4rem; padding: 3rem 1rem; color: var(--cd-text-3); }
.chat-empty i { font-size: 1.6rem; }
.chat-composer { display: flex; align-items: flex-end; gap: .6rem; padding: .85rem 1rem .4rem; border-top: 1px solid var(--cd-border); background: var(--cd-surface); }
.chat-composer textarea { flex: 1; resize: none; border: 1px solid var(--cd-border-strong); border-radius: 12px; padding: .6rem .85rem; font: inherit; font-size: .9rem;
    max-height: 160px; background: var(--cd-surface); color: var(--cd-text); }
.chat-composer textarea:focus { outline: none; border-color: var(--cd-primary); box-shadow: 0 0 0 3px var(--cd-primary-ring); }
.chat-send { height: 42px; padding-inline: 1rem; }
.chat-hint { font-size: .7rem; color: var(--cd-text-3); padding: 0 1rem .7rem; background: var(--cd-surface); }
.chat-closed { padding: 1rem; text-align: center; font-size: .86rem; color: var(--cd-text-2); border-top: 1px solid var(--cd-border); background: var(--cd-surface-2); }
.ticket-side { position: sticky; top: 1rem; }
@media (max-width: 991.98px) { .chat { height: 70vh; } .ticket-side { position: static; } }

/* sidebar unread badge */
.nav-badge { margin-left: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--cd-danger); color: #fff;
    font-size: .68rem; font-weight: 700; display: inline-grid; place-items: center; }
.app-nav a { position: relative; }
@media (min-width: 992px) {
    [data-sidebar="collapsed"] .nav-badge { position: absolute; top: 2px; right: 6px; min-width: 16px; height: 16px; font-size: .6rem; padding: 0 4px; }
}

/* header Support button with unread badge */
.hero-support { position: relative; }
.hero-badge { position: absolute; top: 1px; right: 0; min-width: 16px; height: 16px; padding: 0 4px; border-radius: 999px;
    background: var(--cd-danger); color: #fff; font-size: .6rem; font-weight: 700; line-height: 16px; text-align: center;
    box-shadow: 0 0 0 2px rgba(255, 255, 255, .85); }

/* live Twilio balance chip in the header band */
.balance-chip { display: inline-flex; align-items: center; gap: .45rem; height: 34px; padding: 0 .8rem; margin-right: .25rem; border-radius: 999px;
    font-size: .8rem; color: rgba(255, 255, 255, .85); background: rgba(255, 255, 255, .12); border: 1px solid rgba(255, 255, 255, .2);
    white-space: nowrap; transition: background .15s; }
.balance-chip[hidden] { display: none; }
a.balance-chip[href]:hover { background: rgba(255, 255, 255, .2); color: #fff; }
.balance-chip strong { color: #fff; font-weight: 700; font-variant-numeric: tabular-nums; }
.balance-chip.is-low { background: rgba(251, 191, 36, .22); border-color: rgba(251, 191, 36, .55); }
.balance-chip.is-low i { color: #fcd34d; }
.balance-chip.is-critical { background: rgba(239, 68, 68, .28); border-color: rgba(248, 113, 113, .65); }
.balance-chip.is-critical i { color: #fca5a5; }
.balance-chip.is-error strong { font-weight: 500; color: rgba(255, 255, 255, .7); }

/* balance chip loading state: spinner replaces the wallet icon, shimmer stands in for the amount */
.balance-spin { display: none; width: 14px; height: 14px; border-radius: 50%; border: 2px solid rgba(255, 255, 255, .35);
    border-top-color: #fff; animation: balance-spin .75s linear infinite; flex: none; }
.balance-chip.is-loading .balance-spin { display: inline-block; }
.balance-chip.is-loading > .bi-wallet2 { display: none; }
.balance-skeleton { display: inline-block; width: 58px; height: 10px; border-radius: 6px; vertical-align: middle;
    background: linear-gradient(90deg, rgba(255, 255, 255, .18) 0%, rgba(255, 255, 255, .45) 50%, rgba(255, 255, 255, .18) 100%);
    background-size: 200% 100%; animation: balance-shimmer 1.2s ease-in-out infinite; }
.balance-chip #balanceValue { transition: opacity .25s ease; }
.balance-chip:not(.is-loading) #balanceValue { animation: balance-in .3s ease; }
@keyframes balance-spin { to { transform: rotate(360deg); } }
@keyframes balance-shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }
@keyframes balance-in { from { opacity: 0; transform: translateY(2px); } }

/* ==========================================================================
   Page loader (public/js/page-loader.js) - progress bar + delayed overlay
   ========================================================================== */
.pl-bar { position: fixed; inset: 0 0 auto 0; height: 3px; z-index: 2000; pointer-events: none; overflow: hidden; opacity: 0; transition: opacity .3s ease; }
.pl-bar.is-active { opacity: 1; }
.pl-bar.is-done { opacity: 0; transition-delay: .1s; }
.pl-bar-fill { position: absolute; inset: 0; transform: translate3d(-100%, 0, 0); transition: transform .28s ease;
    background: linear-gradient(90deg, var(--brand-500, #6366f1), var(--brand-600, #4f46e5) 55%, var(--brand-accent, #0ea5e9)); }
.pl-bar-peg { position: absolute; right: 0; top: 0; width: 120px; height: 100%; opacity: 1;
    box-shadow: 0 0 12px var(--brand-500, #6366f1), 0 0 6px var(--brand-accent, #0ea5e9); transform: rotate(3deg) translate(0, -3px); }

/* Overlay for slow loads: frosted backdrop, a calm card with a circular
   brand-gradient spinner around the logo, and a quiet "Loading" label. */
.pl-overlay { position: fixed; inset: 0; z-index: 1990; display: grid; place-items: center;
    background: color-mix(in srgb, var(--cd-bg, #f5f6fa) 62%, transparent);
    backdrop-filter: blur(6px) saturate(140%); -webkit-backdrop-filter: blur(6px) saturate(140%);
    opacity: 0; visibility: hidden; transition: opacity .28s ease, visibility .28s; }
.pl-overlay.is-visible { opacity: 1; visibility: visible; }
.pl-card { display: flex; flex-direction: column; align-items: center; gap: 1.1rem; padding: 1.75rem 2.25rem 1.5rem; border-radius: 22px;
    background: color-mix(in srgb, var(--cd-surface, #fff) 92%, transparent);
    box-shadow: 0 0 0 1px var(--cd-border, #e8eaf0), 0 24px 60px -24px rgba(15, 23, 42, .35), 0 8px 18px -10px rgba(15, 23, 42, .18);
    transform: translateY(6px) scale(.97); transition: transform .35s cubic-bezier(.2, .8, .2, 1); }
.pl-overlay.is-visible .pl-card { transform: none; }

.pl-spinner { position: relative; width: 76px; height: 76px; display: grid; place-items: center; }
.pl-spinner svg { position: absolute; inset: 0; width: 100%; height: 100%; animation: pl-rotate 1.6s linear infinite; }
.pl-track { fill: none; stroke: var(--cd-border, #e8eaf0); stroke-width: 3; }
.pl-arc { fill: none; stroke: url(#plArcGradient); stroke-width: 3.5; stroke-linecap: round; stroke-dasharray: 1 182; animation: pl-dash 1.6s ease-in-out infinite; }
.pl-stop-a { stop-color: var(--brand-500, #6366f1); }
.pl-stop-b { stop-color: var(--brand-accent, #0ea5e9); }
.pl-spinner img { position: relative; width: 40px; height: 40px; border-radius: 11px; object-fit: contain; }
.pl-dot { position: relative; width: 14px; height: 14px; border-radius: 50%; background: var(--brand-600, #4f46e5); }

.pl-label { display: inline-flex; align-items: baseline; font-size: .78rem; font-weight: 600; letter-spacing: .14em; text-transform: uppercase; color: var(--cd-text-3, #64748b); }
.pl-dots { display: inline-flex; gap: 3px; margin-left: 5px; }
.pl-dots i { width: 4px; height: 4px; border-radius: 50%; background: currentColor; opacity: .25; animation: pl-dot 1.2s ease-in-out infinite; }
.pl-dots i:nth-child(2) { animation-delay: .15s; }
.pl-dots i:nth-child(3) { animation-delay: .3s; }

@keyframes pl-rotate { to { transform: rotate(360deg); } }
@keyframes pl-dash {
    0% { stroke-dasharray: 1 182; stroke-dashoffset: 0; }
    50% { stroke-dasharray: 100 182; stroke-dashoffset: -25; }
    100% { stroke-dasharray: 100 182; stroke-dashoffset: -180; }
}
@keyframes pl-dot { 0%, 80%, 100% { opacity: .25; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-2px); } }

@media (prefers-reduced-motion: reduce) {
    .pl-spinner svg { animation-duration: 3s; }
    .pl-arc { animation: none; stroke-dasharray: 60 182; }
    .pl-dots i { animation: none; opacity: .6; }
    .pl-card { transition: none; }
}

/* smooth entrance for every page's content */
.app-content, .app-hero-head { animation: page-in .38s cubic-bezier(.2, .7, .2, 1) backwards; } /* backwards, not both: once finished the animation leaves no transform behind, so modals inside the page still stack above their backdrop */
.app-hero-head { animation-duration: .3s; }
@keyframes page-in { from { opacity: 0; transform: translateY(8px); } }