Terms of Service

1. Agreement

These terms are an agreement between you (or the organisation you represent) and Kovtel, which operates Kovtel. By creating an account, signing in or using the service you accept these terms and our Privacy Policy. If you do not agree, do not use the service.

2. The service

Kovtel is software that lets you make and receive calls in a web browser, forward calls, record calls and review call history. Kovtel is not a telephone carrier. Calls, phone numbers and recordings are provided by Twilio Inc. through a Twilio account that you own and connect to Kovtel.

3. Accounts and licences

• Accounts are created for you and come with a licence period. Access ends when the licence expires unless it is renewed.
• Keep your password safe and tell us straight away about any unauthorised use. You are responsible for activity under your account.
• You must give accurate information and be old enough to enter a binding contract.

4. Your Twilio account

• You need your own Twilio account. Your use of Twilio is governed by your agreement with Twilio, including the Twilio Terms of Service, the Twilio Acceptable Use Policy and the Twilio Privacy Notice.
• Twilio bills you directly for calls, phone numbers and recordings. These charges are separate from any Kovtel fee and we are not responsible for them.
• You authorise Kovtel to use the credentials you provide to act on your Twilio account on your behalf, for example to place calls, import numbers, record calls and read usage. We store those credentials encrypted.
• You are responsible for keeping your Twilio account in good standing, including any number registration or regulatory requirements that apply to you.

5. Acceptable use

You must follow the law and the Twilio Acceptable Use Policy. In particular, you must not use Kovtel to:

• make unsolicited marketing calls, robocalls or calls to people who have opted out, or break telemarketing and do-not-call rules;
• spoof or hide caller ID, or use a number you are not allowed to use;
• harass, threaten or defraud anyone, or commit toll fraud;
• record calls without the notice or consent the law requires;
• attack, probe or overload the service, or try to reach another customer’s data;
• resell or share access to the service without our written permission.

We may suspend accounts that break these rules, and Twilio may separately act on your Twilio account.

6. Call recording

Laws on recording calls differ between countries and states, and some require every party to agree. You are solely responsible for telling callers they are being recorded and getting any consent the law requires before you record. Recording is off by default; you choose when to switch it on.

7. No emergency calling

8. Fees

Kovtel fees are set out on our pricing page or in your order, and are charged in advance for each billing period unless agreed otherwise. Prices exclude taxes. We will give notice before changing the price of an existing subscription.

9. Your data

You keep all rights to your data, including call logs and recordings. You give us permission to process it only to provide and secure the service, as described in the Privacy Policy. For call data you are the controller and we act as your processor.

10. Intellectual property

Kovtel, its software, design and content belong to Kovtel or its licensors. We give you a limited, non-exclusive, non-transferable right to use the service during your licence. You must not copy, modify or reverse-engineer it except where the law allows. If you send us feedback, we may use it freely.

11. Third parties and trademarks

The service relies on third-party services such as Twilio, and we are not responsible for their availability or actions. Twilio is a registered trademark of Twilio Inc. Kovtel is an independent product that works with your own Twilio account; it is not affiliated with, endorsed or sponsored by Twilio. Other names and logos belong to their owners.

12. Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, including about uninterrupted or error-free operation, call quality, or fitness for a particular purpose. Call connection and audio quality depend on Twilio, your network and your device.

13. Limitation of liability

To the extent the law allows, Kovtel is not liable for indirect, incidental, special or consequential losses, lost profits or lost data, or for charges billed by Twilio. Our total liability for any claim is limited to the fees you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Suspension and termination

You may stop using the service at any time. We may suspend or end your access if you break these terms, your licence expires, or we must do so by law. After termination you can ask us for a copy of your data for a reasonable period, after which it may be deleted.

15. Governing law

These terms are governed by the laws of the country where Kovtel is registered, and its courts have jurisdiction over any dispute, unless the law of your country gives you rights that cannot be waived.

16. Changes

We may update these terms. The date at the top shows the latest version. For significant changes we will tell customers in advance, and continuing to use the service afterwards means you accept the new terms.

17. Contact

Kovtel.
Email: hello@kovtel.com